All of our calls are handled safely, securely, calls are recorded and encrypted, no access except to the individual designated in your organization. We do not have the ability to alter or delete the report to you, except by specific request by a designated authority with proper credentials you designate. This protects your company to receive actual reports of wrongdoing but allows cleaning of reports that have been vetted and found to be falsified or reported untruthfully to hurt your organizations reputation. We are not accountable or directed by the callers, only the specifically designated parties capable of vetting, investigating and requesting specific actions on the calls. The choices we offer include
Tracking call information, getting caller details and identity, requesting information you require from them, recording the call and reporting securely to one individual.
1. Calls can be stored securely and encrypted and require your administrator to access the information and download the recording with a secure ID, strong password and 2 factor authorization.
2. Calls can be immediately forwarded (pushed) to your designated authorized person without the need to access a report remotely.
3. Calls can be saved for various periods, from 90 days standard up to 2 years, on our secure and encrypted server on your behalf.
4. Calls can be saved until retrieved by your designated authorized person and then completely withdrawn from our system. This means you have the only copy of the information.
Call center agent for a whistleblower line.